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I know that once your business relies on an IT system, that system has to work 24 hours a day, 7 days a week! I have been a worldwide support manager for a major electronics firm, so I understand what's needed in support as well as anyone.
Firstly, you need assurance that you will be able to contact someone who understands the problem, without delays or departmental buck-passing.
Secondly, that that person will take ownership of the problem, see it through to it's conclusion, and keep you informed at every step.
Because everyone's support needs are different, it's better to talk directly to me about your requirements. I can offer everything you need, including:
- Telephone and e-mail support
- Remote support
- Database backups
- Web hosting
- Training
- Maintenance contracts
- Upgrades
"The system that Charles created for us has been very effective, easy to use and has increased our productivity. We have found him to be very professional and responsive to our needs. We would have no hesitation in recommending him to others."
Stephen Spraggon, CPCAB
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"We were very pleased with the flexible design approach, and the way in which it accommodated our many different needs. Our database has been invaluable in producing the kind of reports that hitherto required many hours of manual detective work. As new requirements have arisen, Charles has always responded with the solution in a timely manner."
Tim Tod, CEO Young Devon
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